Customer support automation
24/7 first-line replies that look up orders, draft tracking, and escalate with full context.
AI Agents & Chatbots
Conversational agents thathandle real work, not just FAQs.
Support automation, internal knowledge, sales qualification, and workflow agents — designed, guarded, and wired into the tools you already run.
Milisync
ZvroX
FitCoach
WhatsApp
Google
Microsoft
Gmail
Twilio
ZoomMilisyncZvroXFitCoachWhatsAppGoogleMicrosoftGmailTwilioZoomWhat agents can do
Grounded in a job, not a chatbot cliché.
Internal knowledge assistant
Ask SOPs, contracts, and wikis in plain language — answers come back cited.
Lead qualification
Website and WhatsApp agents that size intent, capture fields, and park hot leads in your CRM.
Workflow & task agents
Agents that take actions: create tickets, update records, book meetings — with a human in the loop when it matters.
Voice & multi-channel
The same agent on the widget, WhatsApp, Slack, or IVR — one brain, many doors.
Document & data Q&A
RAG over PDFs, reports, and warehouses so finance and ops stop living in search boxes.
Live demo
Watch an agent think, search, and act.
Type a question, tap a chip, or start with /. This preview is scripted so it stays fast and safe — production agents hit your knowledge base and tools.
Try the Milisync agent
Can this actually look up an order, or is it just FAQs?
It can look up an order, draft a reply, and open a ticket — if we wire OMS and your helpdesk. Try Where is order #4821? in the box below. This preview is scripted so it stays fast and safe; a production agent hits your live systems.
- Architecture note
How we build it
From a use case to a monitored agent.
Discovery, knowledge, guardrails, integration, testing, launch — the same sequence every time, with a live pipeline you can actually watch.
- 01Discovery
Scope the job, channels, and what “done” looks like.
- 02Knowledge
Connect docs, tickets, and systems the agent is allowed to read.
- 03Guardrails
Refusal, citations, and human escalation designed in.
- 04Integration
CRM, helpdesk, WhatsApp, widget — not a bolt-on chat box.
- 05Testing
Golden questions, jailbreaks, and latency before anyone sees it.
- 06Launch
Monitor, tune, and expand coverage after go-live.
AGENT PIPELINE · LIVE3 agents · 0 errors
›
Received: "Summarize Q3 for the stakeholder pack…"
Workflows1,247
Tokens4.2M
Avg latency342ms
StackYour model · your tools
Integrations
Lives inside the tools you already pay for.
WhatsApp, Slack, Telegram, the website widget, Zendesk, email, and voice — one agent, many doors. We don’t ask your team to live in a new inbox.
Map your stackProof
Numbers a support lead actually cares about.
68%
First-line tickets closed without a human
4.2 min
Median first response, down from 6 hours
1.4k
Leads qualified / month on WhatsApp
91
CSAT after agent-handled chats
24/7
Coverage on widget + WhatsApp
6 wks
Typical time from discovery to launch
Bot vs agent
If it can’t take an action, it isn’t an agent.
Same conversation on the surface. A different machine underneath.
Legacy
A scripted chatbot
Follows a tree. Stops at a link.
Milisync
A working agent
Looks up, drafts, and acts.
- Canned trees and FAQ buttons
- Breaks the moment the user goes off-script
Actions- Looks up orders, drafts replies, opens tickets
- Plans, searches, and thinks out loud
- Rarely more than a link
- No tickets, no CRM, no calendar
Tools- CRM, helpdesk, calendar, OMS — wired in
- Human approval on anything irreversible
- No memory across turns
- Cannot cite a source it actually read
Memory- Grounded answers with citations
- Stays in policy — including refusals
- “Email us” or a dead end
- Human gets none of the context
Escalation- Hands a human the full thread when stuck
- Silent failure is treated as a bug
- Usually one website widget
- A new bot for WhatsApp, Slack, voice
Channels- WhatsApp, widget, Slack, voice — one brain
- Same guardrails on every door
Why Milisync
Built by people who also ship the product.
Guardrails first
Citations, refusals, and a human path — designed before the first demo.
Integration depth
OMS, CRM, helpdesk, WhatsApp. Not a widget glued to a marketing site.
Tuned after launch
We stay on the logs: drift, latency, and the questions the agent still misses.
Full-stack around it
The same team can ship the portal, the admin, and the agent that lives there.
What it feels like after go-live.
Real notes from teams who shipped an agent and kept it.
Priya N.
Head of Support
First-line volume dropped in week two. The agent looks up orders instead of bouncing people to a FAQ.
Northline
Arjun M.
Ops lead
We stopped answering the same SOP questions in Slack. If it isn’t in the docs, it says so.
FitCoach
Lena K.
CX manager
The difference from our old bot: it can open a ticket with the thread attached. That’s the whole job.
hex
Rahul S.
Founder
Milisync didn’t drop a widget and leave. They wired GST questions to the actual ledger.
ZvroX
Meera P.
IT manager
We kept Zendesk. The agent just became another teammate sitting on the ticket.
amara
Omar H.
Dispatch lead
Voice and WhatsApp hit the same brain. The yard stopped asking us to copy-paste updates.
kanba
FAQ
Questions worth a straight answer.
No. It takes first-line volume — lookups, policy answers, booking holds — and hands the rest to a human with the full thread. Most teams keep people for exceptions, VIP, and anything the agent cannot prove from source.
A scripted bot follows a tree. An agent can search your knowledge, call tools (CRM, tickets, calendar), plan, and refuse. If it cannot act, it says so instead of looping.
Yes. Send a use case and a sample of tickets or docs. We typically stand up a working prototype in weeks, not a slide deck.
Send us a use case. We’ll show you a working prototype.
Not a deck. A scoped agent on a slice of your tickets, docs, or WhatsApp flow — usually inside a few weeks.
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